In Standards of Care, group accounts let a practice owner or administrator manage billing for 2 to 30 users under one subscription, with centralized management by a designated administrator. Each user gets their own username and password and can access Standards of Care content and features from any device, in or out of the practice.
Join as an existing subscriber
If you already have a Standards of Care subscription and have been invited to join a group account, follow these steps to transition your existing subscription.
Invitation by group admin: your admin must send the invitation to the email address associated with your existing Standards of Care subscription. If you accept the invitation under a different email address, you'll lose access to your notes and favorites.
Accept the invitation: click Accept Invitation in the invitation email to transition to the group account. Your notes, favorites, and account details transfer automatically. Don't see the invitation? Check your junk or spam folder.
Update your email address: once you accept the invitation, you can change the email address associated with your account if you or your administrator prefers.
Join as a new subscriber
If you don't currently have a subscription to Standards of Care and have been invited to join a group account, follow these steps to accept the invitation and create your account.
Invitation by group admin: your admin will send an email invitation to your preferred email address.
Accept the invitation: click Accept Invitation in the email. You'll be directed to create a password and complete your profile.
Frequently asked questions
What happens to my existing account when I join my practice's group?
When you join using your existing account's email address, your existing account, including your notes and favorites, is added to your practice's subscription. Your personal account is automatically canceled, and you'll automatically receive a prorated refund for the remaining time on it. Make sure your group administrator sends the invitation to the email address you currently use to sign in to Standards of Care—if you accept under a different address, you'll lose access to your notes and favorites in your original account.
Will I receive a refund for my existing subscription?
Yes. You'll receive a partial refund, prorated for the remaining time in your billing cycle, issued to your original payment method. Refunds typically take 3–5 business days to appear, depending on your bank or card issuer's processing time.
Do I need to cancel my personal account when joining a practice plan?
No, as long as the invitation goes to your existing email address. Your notes and favorites transfer automatically, and your personal account is canceled with a prorated refund. If the invitation arrives at the incorrect email address, do not accept the invite and ask your admin to resend it to the correct email address.
My admin can't send the invite to the email address I use for my account. What do I do?
Sign in to your personal account, select Profile from the top-right menu, and change your email address to the one your administrator wants to use for the group account. Then ask your administrator to resend the invitation to the address you changed it to.
Still need help?
Contact support via live chat or email [email protected].