Keeping your Standards of Care subscription up to date ensures uninterrupted access to essential veterinary clinical decision support. Below, you'll find everything you need to know about managing your subscription, updating billing details, and making changes to your account.
Subscription Management
How to Subscribe
Tip: For student subscribers, during the verification step, you must enter your university name exactly as it is registered in our system. If you see an "Invalid organization" error or the page appears stuck, try refreshing and re-entering your school name. If the issue persists, contact our support team.
Subscribing to Standards of Care is simple and can be done online. Follow these steps:
Visit the subscription page at standards.instinctvet.com/subscribe.
Create an account using your email and a secure password.
Select the number of users you'd like to purchase access for.
Enter your payment details and confirm your purchase.
Receive a confirmation email and start accessing your subscription immediately.
Checking Your Subscription Details
To check your subscription status, renewal date, or billing details:
Log into your account at standards.instinctvet.com.
Click on My Account in the top-right corner.
Select Subscription Details from the dropdown menu.
View your current plan, renewal date, and billing information.
Changing or Upgrading Your Plan
Need to switch to a multi-user plan? Here’s how:
Log into your account.
Navigate to Subscription Details under My Account.
Click Add More Users.
Choose your new number of users.
Review your new plan details and click Confirm Purchase.
Billing Information
Viewing and Downloading Invoices
To access your invoices:
Log into your account.
Go to My Account > Subscription Details.
Scroll to the Billing History section and click Open PDF next to the invoice you need.
If the PDF link returns an error or you need an invoice emailed to you, contact our support team via the chat icon in the lower right corner of your screen.
Updating Payment Methods
To update your payment details:
Log into your account.
Go to Subscription Details.
Click Edit Details in the Payment Details section.
Enter your new credit or debit card details and save changes.
Troubleshooting Payment Issues
If your payment is declined or you experience a checkout error:
Double-check that your card number, expiry, and CVV match exactly what your bank has on file.
Try a different browser or clear your cache and cookies, then reattempt.
If the problem persists, contact our support team — we can process the payment manually.
When Will My Card Be Charged?
Your subscription is billed annually and automatically renews on your renewal date. To find out when your next payment is due:
Log in to your account.
Select Subscription Details.
Your renewal date will be displayed at the top of the page in the Plan Details section.
Note: Your renewal price may differ from the current advertised price if you were on an introductory rate, a legacy plan, or a professional membership tier. If your renewal amount is higher than expected, contact our support team to review your account.
Cancelling Your Subscription
If you wish to cancel your subscription, follow these steps:
Go to Subscription Details in your account.
Click Cancel Renewal at the bottom of the page.
Confirm your cancellation.
Your subscription will remain active until the end of your current billing period.
Refund Policy
Per our Terms & Conditions, subscriptions are nonrefundable. If you cancel, you will retain access until the end of your billing cycle, but no partial refunds will be issued.
In certain circumstances, exceptions to the refund policy may be made at the discretion of our support team. If you believe you have been charged in error or have a special circumstance, please contact us via the chat icon in the lower right corner of your screen.
Multi-User and Institutional Plans
Adding Users to a Multi-User Plan
For team subscriptions, the account administrator can add or remove users:
Go to Admin Dashboard under My Account.
Click Invite New Users.
Enter their email addresses and send invitations.
Users will receive an email with setup instructions.
Removing Users from a Plan
If a team member leaves, you can reassign their license:
Go to Admin Dashboard.
Find the user in My Group.
In the Actions column for that user, click the X to remove them from the account.
The open license can then be assigned to a new team member.
Institutional and Group Billing
Organizations with 30+ users may be eligible for custom billing solutions. Contact our sales team to set up bulk licensed accounts.
Reducing Your License Count
To reduce the number of licenses on your plan, please contact our support team. License reductions require manual adjustment by our team and cannot currently be done self-serve.
Professional and Member Discounts
Discounted rates are available for qualifying professionals, including VECCS members, IVECCS attendees, CVMA members, and retired DVMs. To apply a discount or confirm your eligibility, contact our support team via the chat icon in the lower right corner of your screen.
Need Help?
If you have any issues with your subscription or billing, contact our support team via the chat icon in the lower right-hand corner of your screen or email [email protected].