In Plumb’s, you use the same email address and password to sign in on a phone, a tablet, or a desktop or laptop computer. Use the email address you originally used to subscribe, or the email address your group account admin used to invite you.
Sign in to your Plumb’s account
Go to the Plumb’s sign-in page or open the Plumb’s app.
Enter your Email and Password.
Click Sign In.
Note: If your institution, such as a university library, provides access through a proxy or IP address, you do not sign in with an individual account. Contact your library or IT team for access. |
Reset a forgotten password
Go to the password recovery form.
Enter the email address you used to subscribe.
Click Reset My Password.
Open the email from Plumb’s and click the link in it.
Enter your new password in the form, then sign in.
Tip: Use the newest reset email. Older reset links expire. |
Find out which email address is on your account
Your Plumb’s account is tied to one email address. If Plumb’s does not recognize your email, you may have subscribed with a different address.
Search your inboxes for the Plumb’s confirmation and invoice emails you received after subscribing. The address that received them is the address on your account.
If you joined through a group account, use the address your admin used to invite you.
Try the password recovery form with each email address you might have used.
If you no longer have access to the email address on your account, a password reset cannot reach you. Contact support at [email protected] to recover access.
Change the email address on your account
Sign in to Plumb’s in a web browser.
Go to My Account → Profile → Change Email.
Enter your new email address.
Open the verification email sent to the new address and click the link.
After the change is verified, sign in with your new email address. If you do not remember your current password, reset it first using the steps above.
Frequently asked questions
Why am I not receiving the password reset email?
Confirm you entered the email address on your account and check your spam folder. If emails from Plumb’s are not delivered, ask your IT team to allow emails from @plumbs.com and @vetmeduxemail.com.
I signed in, but Plumb’s says a subscription is required. What should I do?
Confirm you are signing in with the email address on your subscription. If your practice renewed or reactivated recently, contact support so they can check your subscription status.
I got a new phone. Do I need a new account?
No. Sign in on the new phone with the same email address and password.
Still need help?
Contact support via live chat or email [email protected]. Include the email address you are trying to use and a description of what happens when you sign in.